Forum Discussion
Outlook on my Macbook Pro isn't syncing my gmail account (even though it thinks it is!)
I have been using Outlook on my Macbook pro with my Gmail account for over a year with no issues. Then suddenly, it stopped syncing. Even when clicking 'sync', it goes through the process with no err...
I am having the exact same issues. None of the hacks such as resetting the account or reinstalling the gmail account seem to work. Like you, the only solutions I have is to quit Outlook and restart every-time but this is not sustainable. Cannot understand what is going on and have ensured that I have all the latest updates.
after not receiving any responses here, I initiated a customer service chat with Microsoft on this issue. They helped me for free. It was an embarrassingly easy fix. I just deleted my account from Outlook and re-added it. It worked fine afterwards.
JonathanAttea thanks for the follow up. Yes, it has worked for me too, thank you!