Outlook on Azure Virtual Desktops

Thomas_Russel

In this issue I can only recommend or remind you of the usual troubleshooting steps you can try:

1. Check Outlook settings:
• Open Outlook and go to "File" > "Options" > "Trust Center" > "Trust Center Settings."
• In the Trust Center, go to the "Automatic Download" section.
• Make sure the option "Don't download pictures automatically in HTML email messages or RSS items" is not selected. If it is selected, uncheck it and click "OK."
2. Verify network and connectivity:
• Ensure that the virtual desktop environment has proper network connectivity and can access the internet.
• Check if other applications or websites can display and download images correctly within the virtual desktop.
3. Disable add-ins:
• Add-ins in Outlook can sometimes cause conflicts or issues. Try disabling any third-party add-ins and restart Outlook to see if the problem persists.
• To disable add-ins, go to "File" > "Options" > "Add-Ins." Manage the add-ins by selecting "COM Add-ins" or "Disabled Items" from the drop-down menu.
4. Clear Outlook cache:
• Clearing the Outlook cache can resolve various display-related issues. Exit Outlook and navigate to the following folder:
• For Outlook 2016 and later: %localappdata%\Microsoft\Outlook
• For Outlook 2013: %appdata%\Local\Microsoft\Outlook
• Delete the contents of the folder (excluding the .ost or .pst files if present).
• Restart Outlook and check if the images are displayed and downloadable.
5. Update Outlook:
• Ensure that you have the latest version of Outlook installed on your Azure Virtual Desktop. Check for any available updates and install them if necessary.