Forum Discussion
Outlook (Office 2019) crashes when Send of From clicked
I believe the MS procedure is as follows.
"Ignore it and keep telling everyone about the new Outlook."
Even a simple acknowledgement would be an advance on deathly silence.
To be constructive rather than cynical, what have recent updates changed? The last Windows update (16 November for me) brought Copilot preview, which I don't want but can tolerate being there. Unless it screws up other programs and there has been a reference to Copilot insisting you use the new Outlook or some such imposition. I know we only have the preview but might this be related?
The most recent Office update (14 November for me but possibly overtaken by an Office repair a few days ago) said this about Outlook:-
"We fixed an issue that caused Outlook to fail to comply with the default browser settings for some users.
We fixed an issue that caused the labels from protected PDF files to not be applied to the email that they were attached to."
Neither seems a likely cause of the issue but I am well aware that changes elsewhere in the software can have unexpected impacts elsewhere.
There is a link to chat with MS support. I started a chat about this and 30 minutes later, made no progress and I have to leave. Will try again when I have more time.
We all need to contact therm.
https://support.microsoft.com/contactus?ContactUsExperienceEntryPointAssetId=S.HP.SMC-HOME&ui=en-US&rs=en-US&ad=US&fromAR=1
- Worked for me. Thank you 🙏
- Saw this on another thread and appears to have worked for me!
Workaround to revert to prior working build:
1. Open a Command Prompt window (from Windows search box type Command Prompt, right click on Command Prompt and click Run as administrator)
2. Paste the commands below into the Command Prompt window and press Enter after each:
cd %programfiles%\Common Files\Microsoft Shared\ClickToRun
officec2rclient.exe /update user updatetoversion=16.0.16924.20124 thelordgiveth thanks for the update, yesterday evening i uninstalled all the office version on the customer's laptop, reinstalled the Office 2019 version and this morning, i check everything and was working.
I don't know if he get the fix during the night automatically...
- Salvation may be at hand. On a different microsoft forum, Gabriel Bratton posted the following:-
"The Outlook Team just made a change from the service that will fix this issue. It may take up to four hours for it to be picked up in the client. If you have not seen the fix by then try restarting the Outlook client a couple times.
Also, this issue is permanently fixed starting in build 17029.20052."
... and later this evening (GMT) ...
"I apologize for the delay getting follow up on this. There was a lot of out of office due to the Thanksgiving holiday.
For those still seeing the issue its still being worked on. The service change to mitigate it has not rolled out yet. If I don't post back, it should be resolved by tomorrow morning."
So if it is fixed it should be OK by tomorrow afternoon (UK time). Fingers crossed... thelordgiveth The tech tried repairs which I had already done with no success. He also added a new profile which didn't work either. He also said there was a conflict with MS 365 so he took that off. Then he asked if I had the product key for a reinstall. Since I had it, that's what he did. I asked him if the install would have the latest updates and he said yes. There must have been a conflict causing the crashes.
- terribz
That is interesting as it did not help when I did a full online repair, which I imagine is the same as a reinstall.
elainemaul
Was the solution for you also a complete reinstall?
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If reinstalls or rolling back Office (as worked for someone on another forum) are the answer that kind of confirms than an update broke it in the first place. I'd like to see Microsoft sorting that out for everybody rather than spending two hours on each customer who manages to contact Customer Support!
What else do we know? Clearly other versions of Office, not just 2019, that are affected, though as far as we know not 365. Someone reported they have had the problem on Office 2021 for two years! Of course not everyone may have exactly the same problem. For example, some say it works as long as you are not emailing from a hotmail account but I cannot use the From button to change the sending account, not did changing the default account work.
Whatever. Microsoft broke it but despite that seems to be studiously avoidjng responding on this or other threads. If you mess up, own it! I just spend 1.5 hours with chat with Louther O. He tried many things, but at the end reinstalled my MS Office Pro Plus 2019 to resolve the issue.
Thank you so much for the update. I'll call back and hopefully they can take over and install updates.
elainemaul hi, i am not MS technical, please can you forward the way of resolving this. Is it straightforward ?
- Just contacted this (Thank you for supplying link) and problem resolved. Had to take control of machine to install updates. I did mention that lots of people are having thsi problem and he said he'd pass that on. Perhaps it will be bundled in another auto update?
