Forum Discussion
Outlook (Office 2019) crashes when Send of From clicked
Exactly the same issue here with my hotmail account connected to Outlook 2019.
Since the last update to outlook a few days ago I can do everything with the hotmail account except send an email. As soon as I send the program crashes.
Mine connects via Microsoft Exchange.
I can see others on other websites are having the same issue. I suspect the recent update has caused a problem
As far as I can see my most recent updates were on 16th November and I was sending emails quite happily until the evening of 19th. If there was an identifiable update to roll back I'd try that, I guess.
Which other websites are you seeing similar reports on please? It would be useful to see what others are experiencing and think.
I'm a newbie when it comes to posting on this forum. Would we expect someone from MS to respond with a solution, or at least an acknowledgement that something has been broken? If we are talking months for a solution I'll be migrating elsewhere, though I don't really fancy reinputting all the details of three accounts. If I were being supercynical I might think that the idea was to tell us all would be hunky dory if only we took out a shiny new 365 sub...
- Would be nice if MS gave an answer... I saw one person said they changed from Microsoft exchange to IMAP/SMTP and it worked for them. Another said they changed to the "New" view for Outlook desktop app which I am pretty sure I declined when prompted within the last week. Issue started after that. Searching on the web I can't find any information on changing to this new view as I would like to try that. I saw a post on reddit and on another MS forum.
I don't post that often, but hoping we can get a resolution on this issue.I am having the exact problem starting today. Sending an email it spins for a few seconds, crashes and restarts. No sign of sent email anywhere. Sending from phone app works fine.
Please can anyone advise if Microsoft have a clear procedure for handling this type of issue.
In the absence of this, do folk wait until some helpful, technical savvy individuals investigate and volunteer solutions?
It seems odd that this is a clear issue related to an upgrade. Is it straightforward to revert to a previous version?
Has anyone tried to revert back? Does this resolve it?
I am not technical and can only wait until the best advice with clear instruction is kindly posted.
