Forum Discussion
Outlook Notifications not working
I've been having this issue for the past few months (had been using Outlook in browser in the interim) and have only gotten around to addressing it now. I went to Options > Message Arrival tab and ...
Raised a ticket and went through an array of troubleshooting trying to find the issue.
Didn't really find what was causing the issue but managed to sort out a workaround.
Part of the issue was I wasn't able to open Manage Rules and Alerts in Outlook.
The workaround was creating a new Profile (via Control Panel > Outlook > Create New.
Opening Outlook again in safe mode (Run command: outlook.exe /safe)
Selecting the new profile once prompted.
File > Manage Rules and Alerts > Go through steps to create an alert e.g., on this computer, make a sound (have to find a mav or mp3 file for it to make locally then) and create desktop notification, then save and reset.
Upon reset, my Outlook notifications were working again (as per the alert I set up).
Didn't really find what was causing the issue but managed to sort out a workaround.
Part of the issue was I wasn't able to open Manage Rules and Alerts in Outlook.
The workaround was creating a new Profile (via Control Panel > Outlook > Create New.
Opening Outlook again in safe mode (Run command: outlook.exe /safe)
Selecting the new profile once prompted.
File > Manage Rules and Alerts > Go through steps to create an alert e.g., on this computer, make a sound (have to find a mav or mp3 file for it to make locally then) and create desktop notification, then save and reset.
Upon reset, my Outlook notifications were working again (as per the alert I set up).