Forum Discussion
Outlook Not Recognizing Outlook Data Fail
Hi RandyS63,
if the problem still persists after repairing Outlook Date Files, you can try to switch to a new Outlook profile and add your account there to see if it helps.
If you could not open Outlook at all, then go to Control Panel in your Windows and search for “Mail”. Then please click on Outlook and select “Show Profiles” to add a new profile.
Thank you for the reply, and assistance. I tried changing my profile, and it didn't solve the issue.
My inbox repopulates as it should, and matches what is on my phone. All of my subfolders repopulate by name, but they don't fill up.
I still receive the same error message when trying to add the Outlook Data File "The file you chose is not an Outlook Data File. You must select a new file of this type."
Yet my computer shows it as an Outlook Data File.
I can't understand why it is not recognizing the file type. I even tried to rename that mailto:email address removed for privacy reasons to mailto:email address removed for privacy reasons and that didn't work.
Truly appreciate your assistance.
Any other thoughts, or suggestions, please.
Thank you.
Randy
Hi RandyS63,
thanks for the update.
You can try some more steps to resolve your issues:
Uncheck the File 'Read-Only' Attribute:
Verify if the PST file status is set to read-only.
To do so, right-click on the PST file, and then select Properties. From the Properties window, in the General tab, make sure that the 'Read-only' attribute is unchecked. If not, uncheck it and see if you can open the file.
Copy the File to Another Location:Try copying the file to another location. For instance, copy the file from the default location and paste it into the Documents folder on your PC, and then go to File > Open for opening the Outlook Data File within Outlook.
Disable Cached Exchange Mode
This can help you fix the issue but you won’t be able to use Outlook when offline.
However, you can enable Cached Exchange Mode later. To disable Cached Exchange Mode, follow these steps:- Navigate to File > Account Settings > Account Settings and then select your Outlook profile.
- Click Change and then uncheck the ‘Use Cached Exchange Mode‘ checkbox and click ‘Next.‘
- Click ‘OK‘ when a pop-up appears and then click ‘Finish.‘
- Restart Outlook and check if the issue is gone.
Use Microsoft Support and Recovery Assistant
Microsoft Support and Recovery Assistant runs a few tests on your system, detects what’s wrong with the application or the system, and provides the best solutions to fix the identified issue. You can download Microsoft Support and Recovery Assistant setup and launch it.
Then follow these steps:- Click ‘Install.’ This will download the required files and install the Microsoft Support and Recovery Assistant.
- after installation, Microsoft Support and Recovery Assistant will open. Click ‘I agree.’
- Select Outlook from the options and click ‘Next.’
- Select Outlook Won’t Start or Other problems and click ‘Next.’
- Click ‘Yes‘ and then click ‘Next.‘ Follow the wizard and use options to troubleshoot and fix the problem with the Outlook file.
