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St4rShne_4974's avatar
St4rShne_4974
Copper Contributor
Nov 14, 2021

Outlook not opening in 365

Downloaded 365 yesterday - sign in and password in Outlook brings window saying "we're getting things ready for you". Left running for 1 hour + with no change.

Have opened and closed Outlook several times, and re-booted several times with the same result.

I am being impatient, or is there a problem?

It's a new hard drive btw, so I don't expect any problems there.

Any help would be gratefully appreciated, but if replying, please bear in mind that I'm a bit of a simpleton on the technical side!

4 Replies

  • Deleted's avatar
    Deleted
    Nov 14, 2021

    St4rShne_4974 

    Hello 

    Please read this:

    https://support.microsoft.com/en-us/office/how-to-get-support-for-outlook-com-f5482a98-616c-4d44-b7c5-8aaaadf5c11a#:~:text=To%20see%20self-help%20answers%20or%20to%20get%20support,select%20at%20the%20top%20of%20your%20Outlook.com%20mailbox.

    • St4rShne_4974's avatar
      St4rShne_4974
      Copper Contributor
      Nov 14, 2021

      Deleted 

      Thanks, but nothing has worked up to now - link doesn't appear to address the problem, but I'm probably looking in the wrong pace.

      Still trying

      • Deleted's avatar
        Deleted
        Nov 14, 2021
        I still have a very simple way to easily certify for Outlook.
        Please add your Outlook mail address to the Mail app for Windows - this should fix your problem - just credential your Microsoft account, you also need to restart your computer to make everything work.

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