Forum Discussion
Pete_OJ
Apr 26, 2023Brass Contributor
outlook No New Email notifications
hello i have windows 10 and office 2021 LTSC when the user receive a new mail there is no envelope or notification in the right side corner option in outlook and in windows 10 notifications are ti...
- May 11, 2023
If you are not receiving new email notifications in Outlook, here are a few troubleshooting steps you can try:
- Check Outlook settings: Make sure that the "Show new mail desktop alert" option is turned on in Outlook. You can check this by going to File > Options > Mail > Message arrival. Make sure that the "Display a Desktop Alert" option is checked.
- Check Windows 10 notifications settings: Make sure that notifications are turned on for Outlook in the Windows 10 notifications settings. You can check this by going to Start > Settings > System > Notifications & actions. Scroll down to "Get notifications from these senders" and make sure that Outlook is turned on.
- Check Focus Assist settings: If you have Focus Assist turned on, it may be blocking notifications from appearing. You can check this by going to Start > Settings > System > Focus Assist. Make sure that "Priority Only" or "Off" is selected.
- Check third-party antivirus or firewall settings: If you have third-party antivirus or firewall software installed, it may be blocking Outlook notifications from appearing. Try temporarily disabling the software to see if that resolves the issue.
- Repair or reinstall Office: If none of the above steps help, try repairing or reinstalling Office to see if that resolves the issue. You can do this by going to Control Panel > Programs and Features, selecting Microsoft Office from the list, and choosing "Repair" or "Uninstall/Change".
I hope these suggestions help you resolve your issues with Outlook.
NikolinoDE
May 11, 2023Gold Contributor
If you are not receiving new email notifications in Outlook, here are a few troubleshooting steps you can try:
- Check Outlook settings: Make sure that the "Show new mail desktop alert" option is turned on in Outlook. You can check this by going to File > Options > Mail > Message arrival. Make sure that the "Display a Desktop Alert" option is checked.
- Check Windows 10 notifications settings: Make sure that notifications are turned on for Outlook in the Windows 10 notifications settings. You can check this by going to Start > Settings > System > Notifications & actions. Scroll down to "Get notifications from these senders" and make sure that Outlook is turned on.
- Check Focus Assist settings: If you have Focus Assist turned on, it may be blocking notifications from appearing. You can check this by going to Start > Settings > System > Focus Assist. Make sure that "Priority Only" or "Off" is selected.
- Check third-party antivirus or firewall settings: If you have third-party antivirus or firewall software installed, it may be blocking Outlook notifications from appearing. Try temporarily disabling the software to see if that resolves the issue.
- Repair or reinstall Office: If none of the above steps help, try repairing or reinstalling Office to see if that resolves the issue. You can do this by going to Control Panel > Programs and Features, selecting Microsoft Office from the list, and choosing "Repair" or "Uninstall/Change".
I hope these suggestions help you resolve your issues with Outlook.
Sarz523
Jun 18, 2024Copper Contributor
NikolinoDE
Turning back on Cached Exchange mode worked for my user and getting the email notifications back.
But turning off Cached Exchange mode does not allow my user to use the search function in shared mailboxes.
The user seems to believe that at one point she could do BOTH and then all of a sudden now she has to choose. What changed? What is the fix for this?