Forum Discussion

Brass Contributor

Jun 10, 2019

Outlook MFA issues, asks for "need password" and get blank screen

Hello everyone, Premier support is failing to make an progress, I have had a ticket open for a month now with no luck (Getting escalated to Tier 3 this morning). Here is the scenario We have...

MFA

modern auth

Anonymous

Jun 10, 2019

HiDaniel Schmidt

From what you explained here , it seems to work for some users. My recommendation would be to focus on the client end and anything to do with the client end related issues.
Compare (cross check) both working and non working machines.
Which operation system they use? Which build? X64 OR X86 Architecture?
Exact version of Outlook? Which build?
Are all users under the same domain? Same GPO applied to all?
Have you checked the credential manager?

We are happy here to support and help you :-)

Thank you
Dav,

Daniel Schmidt
Brass Contributor
Jun 10, 2019
Deleted Thank you! Yes all build via SCCM, same image, same department/OU so all same policies. Tried to clear credential manager, even hapening brand new builds
- Anonymous
  Jun 10, 2019
  HiDaniel Schmidt
  
  Have you tried "Microsoft Support and Recovery Assistant" on a non working machine on an external network?
  
  Disable MFA for the non working user.
  opened Outlook ---> Clicked File ----> Office Account --->sign out of all accounts.
  Enable MFA for the user
  
  Thank you
  Dav,