Forum Discussion
Outlook MFA issues, asks for "need password" and get blank screen
Hello everyone, Premier support is failing to make an progress, I have had a ticket open for a month now with no luck (Getting escalated to Tier 3 this morning). Here is the scenario We have...
I encounter the same issue recently, user enabled with modern authentication and ask for password. Click on it and white blank screen appear and no more.
things we check to resolve:
1. check internet option confirm TLS 1.2 was checked
2. Clear all windows credentials for office application
3. removed items inside aadbroker folder
Finally we get the modern auth prompt
things we check to resolve:
1. check internet option confirm TLS 1.2 was checked
2. Clear all windows credentials for office application
3. removed items inside aadbroker folder
Finally we get the modern auth prompt