Forum Discussion
Outlook Mail will not return to inbox
Firefox on macOS
When you have folders on the left and emails on the right, you were able to click an email that would open on the right, then you could return to view all your emails by clicking on the "Inbox". That function no longer works. Nothing happens when you click "Inbox". And it is the same if you are in "Junk Mail" or "Sent Items". Across the board. You can return to "Inbox" using back key or equivalent. Any ideas?
- I was able to contact Support via Chat from my live.com account and from what the rep is telling me this is the way it functions now and you can only return to the parent folder/message list by clicking the X Close at the top left of the message.
Their response after I asked if this change was permanent - "This is by default on all accounts across globe, I suggest you post your feedback on feedback page as this is monitored by developers team." I further questioned if "default" meant there is a way to change this behavior, they did not know and pointed me to the feedback page: https://feedbackportal.microsoft.com/feedback/post/
29 Replies
- me to. i thought i did something
Hi JimmEee - I've noticed this happening too, over the past few days. It happens in various browsers, so it looks like a problem with Outlook Mail itself. Hoping the engineers will see this and do a quick fix soon. Any way of reporting glitches like this to them?
- Useless boomer-tier reply. Everyone has the problem, no need to reiterate.
- I've gotten this solved but I'm left with a bigger question. Microsoft's only response was to let me know that NEW APPS HAVE BEEN INSTALLED, yet they provide NO information on exactly what these apps are nor how to remove them. Now, microsoft probably has 24/7 access to my computers and there doesn't seem to be anything I can do about it.
How did you fix this problem? It is slowing me down. jpharanoutlookcom
- I have the same problem too. Very annoying.
