Forum Discussion
JimmEee
Mar 04, 2023Copper Contributor
Outlook Mail will not return to inbox
Firefox on macOS When you have folders on the left and emails on the right, you were able to click an email that would open on the right, then you could return to view all your emails by clicking on...
- Mar 09, 2023I was able to contact Support via Chat from my live.com account and from what the rep is telling me this is the way it functions now and you can only return to the parent folder/message list by clicking the X Close at the top left of the message.
Their response after I asked if this change was permanent - "This is by default on all accounts across globe, I suggest you post your feedback on feedback page as this is monitored by developers team." I further questioned if "default" meant there is a way to change this behavior, they did not know and pointed me to the feedback page: https://feedbackportal.microsoft.com/feedback/post/
ShinjiTakeyama
Mar 06, 2023Copper Contributor
Same issue here. Been this way for...almost a week I think? So I'm guessing there was some update that occurred possibly start of the month or something and that's when this happened. Would be nice to go back to normal functionality. Hope this isn't a "working as intended update/upgrade" that never needed to happen and improves nothing.
MScarp72
Mar 06, 2023Copper Contributor
I am having the same issue. It started happening once I paid for storage and ad-free email.
- Cynth7911Mar 06, 2023Copper Contributor
I also thought it was just me. I've started using the "back" arrow when I'm going between an email message and my inbox. Still an annoyance. If the problem is at the Outlook end, I do hope they know about it and are working on it.