Forum Discussion
Outlook Mac 365 Update Keeps Crashing on Startup
Hey All,
I've kept putting off selecting the button to use the new Outlook update due to problems in the past. I finally decided to give it a go as asks every time the app is opened.
As soon as it loads it starts connecting the email accounts via imap and then crashes showing the attached warnings/errors.
What is this and how do I fix?
It literally will not stay open long enough to try band switchback or anything.
Obviously, now wishing I never took the risk.
Thanks, Jaye
1 Reply
i got the same problem, however I have not switched to the new look, i have tried reinstalling, cleaning and reinstalling, but nothing seams to work
This is te error message a got:
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
ExceptionEnumString: 1
Exception Code: KERN_PROTECTION_FAILURE (0x000070000e5d8ff8)
Date/Time: 2021-08-25 00:34:40 +0000
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Bitness: x64
Application Version: 16.52.0.21080801
Crashed Module Name: unknown
Crashed Module Version: 16.52.0.210808
Crashed Module Offset: unknown
Blame Module Name: unknown
Blame Module Version: 16.52.0.210808
UnsymbolicatedChecksum: unknown
Blame Module Offset: unknown
StackHash: unknown
Application LCID: 2057
Extra app info: Reg=en Loc=0x0809
Build Type: Release
Crashed thread Stack Pointer: 0x_000070000e5d9000
Crashed thread: 42
