Forum Discussion
outlook loses connection with Exchange
Hi, My Outlook (2019) sometimes loses the connection with our Exchange server. And after a while (can range from a couple of minutes to a couple of hours) it regains the connection automatically. D...
Hi Matthieu,
Already done all those things except for the last resort.
And I was hoping to avoid needing to do that.
Already done all those things except for the last resort.
And I was hoping to avoid needing to do that.
Hi Yves_Dekort,
In the past, issues could also be resolved by removing the Microsoft 365 license and re-adding it to the account, but I don't think this is the issue here.
I suppose you don't have these issues with your account on other devices, such as other workstations, tablets, or smartphones?
You could also create a Microsoft 365 support ticket. Microsoft support engineers can run diagnostic tools at the tenant level.
- Hi,
It's not a 365-license.
Don't know if this happens on other workstations, as I only use one machine.
Switching to another workstation is not a real option:
- as the issue only happens at irregular (and long) intervals, there is no way to be sure if the issue is workstation-dependant
- there is no other workstation available with the needed specs