Forum Discussion

Copper Contributor

Oct 25, 2017

Outlook is killing my productivity ! Its keeps flashing and is unusable

Hi, Does anyone else have the issue where outlook just starts flashing and locking up, then becomes unresponsive? I end up killing it via task manager most of the time :-( I'm running Office pro P...

VasilMichev

MVP

Oct 25, 2017

"Flashing" usually means an issue with the graphics driver, try toggling the File -> Options -> Advanced -> Display -> Disable hardware graphics acceleration setting. You can also try running Outlook in safe mode (hold the CTRL key while launching it or type 'Outlook /safe' in the run box). Recreating the profile doesn't hurt either.

B Ford

Copper Contributor

Oct 26, 2017

Thanks VasilMichev for getting back to me I'll give the display idea a try, as an aside I'm running a surface book so the chances are this could be the issues ;-)

James Kahle
Copper Contributor
Feb 12, 2018
Curious, did this correct your issue? I got a Surface Book 2 a couple weeks ago and have the same issue in Outlook. I've disabled the hardware acceleration now to see if that will work, but just checking to see if that did resolve your issue permanently?

Thanks
- B Ford
  Copper Contributor
  Feb 12, 2018
  Hi James,
  
  The issue has stopped but from memory I rebuilt my laptop and got the most recent windows updates. My guess is it was driver issues over time. Also I'm on the windows insider program, if you are not as crazy as me you could jump on the insider program but just select the driver updates.
  - James Kahle
    Copper Contributor
    Feb 12, 2018
    Thanks for the quick reply. I'm on the insider program but only on my personal device(Surface Pro 3), for my work machine I'm a little more conservative, but never thought of just opting in for driver updates...thanks!