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B Ford's avatar
B Ford
Copper Contributor
Oct 25, 2017

Outlook is killing my productivity ! Its keeps flashing and is unusable

Hi, Does anyone else have the issue where outlook just starts flashing and locking up,  then becomes unresponsive?  I end up killing it via task manager most of the time :-( I'm running Office pro P...
VasilMichev's avatar
VasilMichev
MVP
Oct 25, 2017

"Flashing" usually means an issue with the graphics driver, try toggling the File -> Options -> Advanced -> Display -> Disable hardware graphics acceleration setting. You can also try running Outlook in safe mode (hold the CTRL key while launching it or type 'Outlook /safe' in the run box). Recreating the profile doesn't hurt either.

  • Fabian1050's avatar
    Fabian1050
    Copper Contributor
    May 31, 2021

    It was just beautiful. It worked. Thanks .

  • Nallis69's avatar
    Nallis69
    Copper Contributor
    Mar 08, 2021
    Thanks VM. I have been trying to find the resolution and disabling the acceleration worked on my SurfacePro running Outlook 2016.
  • B Ford's avatar
    B Ford
    Copper Contributor
    Oct 26, 2017

    Thanks VasilMichev for getting back to me I'll give the display idea a try, as an aside I'm running a surface book so the chances are this could be the issues ;-)

    • James Kahle's avatar
      James Kahle
      Copper Contributor
      Feb 12, 2018

      Curious, did this correct your issue?  I got a Surface Book 2 a couple weeks ago and have the same issue in Outlook. I've disabled the hardware acceleration now to see if that will work, but just checking to see if that did resolve your issue permanently?

      Thanks

      • B Ford's avatar
        B Ford
        Copper Contributor
        Feb 12, 2018

        Hi James,

         

        The issue has stopped but from memory I rebuilt my laptop and got the most recent windows updates.  My guess is it was driver issues over time.  Also I'm on the windows insider program, if you are not as crazy as me you could jump on the insider program  but just select the driver updates.

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