Forum Discussion
Outlook iOS white screen after company sign in redirection
robert_shields TJ_autoeng brentmattson
I am getting the same issue. I am a new employee at my company and have installed the authenticator app and successfully linked my new employee information with it. Whenever I try to set up the Outlook app, Teams app, or add my account information to my iPhone settings to link my work calendar on my phone, I get a blank screen where all it says is "cancel" or "get codes" at the top. When I first add my work email, it recognizes it and brings me to my work log in screen. After logging in, it goes back to the authenticator app and then it stops working, just loads for a little, and then a blank screen. When I click cancel, I get an "oops there was an error message" from Microsoft. I can click get codes, I can copy codes, but there is no where to paste them or do anything with those codes. I am tried deleting my apps and re-installing all of them including re-setting up my authenticator multiple times, and restarting my phone. My work IT admin has been unable to figure it out either after they verified multiple times that my log in and MFA set up was correct, and when I contacted Microsoft Support, they said they couldn't help me because it was my work's problem, but I don't think it is.