Forum Discussion

Llywelyn Morgan's avatar
Llywelyn Morgan
Iron Contributor
Oct 10, 2016

outlook groups not showing in outlook 2016

Hi   Our Outlook Groups (email and Classroom) are not available on the left hand menu of Outlook 2016. Neither do they show as a selectable option on the Outlook 2016 calendar.   Does anyone know...
Ian Moran's avatar
Ian Moran
Steel Contributor
Dec 15, 2016

ISTR Outlook Groups will not display in Outlook 2016 if using Exchange Hybrid. All to do with the autodiscover record still pointing to an internal Exchange Server

Anonymous's avatar
Anonymous
Jan 31, 2017

I have this problem as well, and hybrid environment, is there a way to redirect autodiscover?

  • Victor_Ungureanu's avatar
    Victor_Ungureanu
    Icon for Microsoft rankMicrosoft
    Jan 31, 2017
    What problem? Modern groups not showing up in Outlook?

    If this is the issue you're having, then it has nothing to do with autodiscover. Outlook makes an EWS call to the server to see which groups are available for a specific user, so if that specific user can connect to his mailbox, this means that autodiscover was successful for him and this is enough. No autodiscover is performed by Outlook on the address of the group.
    • Petr Bartoš's avatar
      Petr Bartoš
      Copper Contributor
      Dec 11, 2017

      This is not true, and Ian is right. 

      Autodiscover settings will have discussed issue with groups in hybrid scenarios. Here is the fix

      https://support.microsoft.com/en-us/help/3168347/users-in-an-exchange-hybrid-deployment-can-t-access-office-365-groups

    • Anonymous's avatar
      Anonymous
      Feb 02, 2017

      Ah ok ... they are now appearing seems like it take 24 hours to appear. Which caused a bit of confusion.

      • Mark Foy's avatar
        Mark Foy
        Copper Contributor
        Jul 20, 2017

        I my case I had one user that was missing about 3 of the 8 Office 365 Groups he was a memeber of.  They showed up fine on OWA.  Adding his Outlook profile on another computer worked fine.  I attempted creating a new Outlook profile under his windows user but got the same result.  Using a diffrent user on the same PC was successful so that is what I ended up doing.  The laptop wasn't a domain member and the account was local so I just created a new local account and setup everything under that.

        Part of what I had tried was to completely remove Office and reinstall.  I suspect the issue is something in the Registry that is being left behind during the uninstall.