Forum Discussion

Copper Contributor

Oct 10, 2023

Solved

Outlook for Mac Duplicates ATT.NET Email Messages When I Try to Delete or Move (or Send) Them

(Please read through before suggesting basic fixes -- thanks!) On a Macbook Air M2, 2022 w Sonoma 14.0, and “Microsoft Outlook for Mac v16.77.1”: In Outlook, ONLY for email accounts ending with ...

Outlook for Mac

dgrrr
Oct 14, 2023
dgrrr The fix was to switch from the "old/legacy Outlook for Mac" to the "New Outlook for Mac" interface. I had assumed it was a superficial difference, but apparently not. Also beware when adding a new email account to "New Outlook", as it default to syncing with Microsoft Cloud vs just adding it as regular IMAP, i.e. "sync with google" or "sync with yahoo", etc.

NOTE -- this fix came from Outlook for Mac's built in support chat, "Contact Support". They responded right away, in person!

dgrrr

Copper Contributor

Oct 14, 2023

dgrrr The fix was to switch from the "old/legacy Outlook for Mac" to the "New Outlook for Mac" interface. I had assumed it was a superficial difference, but apparently not. Also beware when adding a new email account to "New Outlook", as it default to syncing with Microsoft Cloud vs just adding it as regular IMAP, i.e. "sync with google" or "sync with yahoo", etc.

NOTE -- this fix came from Outlook for Mac's built in support chat, "Contact Support". They responded right away, in person!

Dinshawnee

Copper Contributor

Oct 28, 2023

The problem is New Outlook has its own issues. You cannot transfer you contacts and it constantly signs me out of my account. There has to be a better answer than switching to new Outlook. I did that for 6 weeks and have gone back because legacy Outlook is better. I have a Yahoo mail serve and am having the same problem. Duplicates resending and deleted emails being redownloaded. Is there other ideas out there.