Forum Discussion
Outlook for Mac 365 crashes during startup
TRM7640 I have tried it multiple times, unfortunately with no luck. I even went as far as to delete everything Outlook related after uninstalling, and Outlook still crashes.
I will mention that the user with this issue also has a Comcast email, so I am wondering if this is the common dominator. Is there anyone in this thread that has this issue, not using a Comcast email by chance, just to rule it out? I did not try to setup a different email account myself, and I no longer have the computer to test.
djpittman Same problem here -- outlook crashes quickly..I cant even get to force quit. And yes I have a comcast account in my profile. How do I remove the comcast account without outlook opening?
- Hi Adrian,
It almost drove me crazy and the "resolution" in my case was to do a Force Quit before it crashed. Speculation is that it was an update of Outlook that hadn't successfully installed, although I don't have confirmation of that guess. Has anyone updates on this?
My problems are exatly as described with Outlook 365 crashing on startup - commenced midweek last week (around 22/5/2022).
Latest versions of 365 and Mneterey 12.4 here.
- Sorry to hear it - I don't know what else too tell you, other than some folks in this series of posts had to [I believe] start all over again, with a new profile..
- see my post of Jan 27 and lamthemaven, same date.
If you follow the steps of
- creating new Outlook profile and making it default; [remember name of your old default profile]
- opening Outlook, now with the new default profile, and testing one Comcast account;
- closing out of Outlook;
- deleting all Comcast e-mail passwords from saved passwords/keychain;
- changing back to "old" profile as default;
- start outlook.
For me - Outlook now did not crash. Non-Comcast e-mails worked, as before. If Comcast e-mails asked for PW, I said no .I did not worry about losing old e-mails, but you may be able to rescue some before doing the next step. Then, I went to accounts and deleted all Comcast accounts and entered them as new accounts, making sure they were IMAP. They populated with all the folders stored on the Comcast server [as before the crash]. Things have worked since then. - yes! scroll up. two of us had success creating new mail identities. 🙂
Iamthemaven anyone have any luck yet? I too am a Comcast email address holder.....
- I'm just glad we're making progress. 🙂 I was sweating a bit last night working on it.
- Thanks lamthemaven. My Outlook version [365] os a little different.
From MS Tech Community creating a new profile
From Finder, open the Applications folder.
Ctrl+click or right-click Microsoft Outlook, and then click Show Package Contents.
I think Option-Click is good on Mac
Open Contents > SharedSupport, and then double-click Outlook Profile Manager.
Select the profile that you want as default.
click Set the default profile.
I then followed your steps of starting my Comcast accounts on "fresh" profile and making sure they worked.
I then deleted all Comcast Pas from KeyChain.
I switched back to "Main" profile, and Outlook opened.
If I clicked on the inbox of a Comcast account, - CRASH; but at least Outlook reopened.
So, I deleted Comcast accounts, and re-installed.
I would note that some Comcast accounts had a yellow dot to the left in the account list. I deleted all - yellow or green.
So far, this works.
I have most docs on Comcast or Gmail servers, so I can't say if anything is lost right now. - I got it to stop crashing. I hope this helps.
I suspected that the POP settings on my Comcast email might be the issue.
After chatting with my husband, and trying the repair tools available (which aren't up to date yet, YAY) I went into my settings Finder>Applications>Outlook (Option Key)>Show Package Contents>Profile Manager. Then I created a new profile. Named it something like "test email". Made it the default. OPENED OUTLOOK. It did not crash. I got prompted to set up my new email. and it defaulted to IMAP settings. Let it do it's thing. I went into my keychain and deleted the email password for the pop settings. THEN, I switched back to the Main Identity.
Opened outlook (no crash!) and then immediately went into the account and turned off send and receive for the pop account.
It's working, it's still angry and trying to open the pop account, but as soon as I am confident it won't nuke everything when I remove it from my account list, I'll delete it.
Ahhhhh....
Hope this helps folks. - Oh yeah I'd be royally screwed.
Iamthemaven I think that it did (but I made backups of the folders from the group containers like in the previous workaround). The user had a bunch of folders that she had created in Outlook, but they don't seem to be there anymore. I am able to see the inbox build if I leave the window up that had the "Add another Account" button, but the previous folders did not show up. It seems it was only the current emails from the Comcast account.
When I click "Done" after adding the account, the app crashes again. So if you are thinking of going the route I did, it does seem to lose any emails not on the Comcast server, and still did not fix the issue. An unfortunate lose/lose, and I can't recommend it.
- Did it nuke your emails? I sorta need mine to do things like my 2021 taxes. Sigh.
- I'm currently going down a rabbit hole trying to figure that out. I have a comcast account with POP settings on my account. I think the POP settings are the culprit.
If I figure out how to remove it, without nuking all of my emails (which would be bad bad bad) I will report back.
