Forum Discussion
Outlook for Mac 2019 - Search not working :-(
Hi there New contributor - I have just upgraded Office 2016 for Mac to Office 2019 for Mac. The Spotlight Search option in Outlook no longer works - I get no results, even when I am looking at an e...
I was able to resolve this issue by Spotlight re-indexing the Profiles folder while Outlook is open. The key for me was Outlook had to remain open during the entire re-index of my profiles folder. Instructions I followed where...
1. Open Outlook if not already opened.
2. Choose Apple menu -) System Preferences, then click Spotlight.
3. Click the Privacy tab.
4. In Finder:
a. On the Go menu click Go to Folder...
b. Copy and paste the following location into the "Go to the folder:" dialog box and click Go:
~/Library/Group Containers/UBF8T346G9.Office/Outlook/Outlook 15 Profiles/
5. Drag the ‘Main Profile’ folder to the Privacy tab. Once added, remove the folder from the same Privacy tab, and Spotlight will re-index the folder. Note: You must perform this step for any additional profile folders you may have.
See the following article from Apple to learn more: https://support.apple.com/en-us/HT201716
6. Allow some time for the re-index, as this is happening in the background, with no visible indication and the duration depends on the amount of content.
A few hours should be about enough for a re-index and then try searching again.
1. Open Outlook if not already opened.
2. Choose Apple menu -) System Preferences, then click Spotlight.
3. Click the Privacy tab.
4. In Finder:
a. On the Go menu click Go to Folder...
b. Copy and paste the following location into the "Go to the folder:" dialog box and click Go:
~/Library/Group Containers/UBF8T346G9.Office/Outlook/Outlook 15 Profiles/
5. Drag the ‘Main Profile’ folder to the Privacy tab. Once added, remove the folder from the same Privacy tab, and Spotlight will re-index the folder. Note: You must perform this step for any additional profile folders you may have.
See the following article from Apple to learn more: https://support.apple.com/en-us/HT201716
6. Allow some time for the re-index, as this is happening in the background, with no visible indication and the duration depends on the amount of content.
A few hours should be about enough for a re-index and then try searching again.