Forum Discussion
Outlook for Mac 2019 - Search not working :-(
Struggled with this issue for a customer on Catalina macOS 10.15.5 (19F101), Outlook Build 16.39 (20061000).
Tried all re-indexing steps, new Outlook Identity, new Mac User profile, removing and reinstall Office, moving profile folders out and back into default Group Containers directory, nothing worked.
Only fix that was able to get search working was to switch Outlook to "New Outlook" GUI (https://support.microsoft.com/en-us/office/the-new-outlook-for-mac-6283be54-e74d-434e-babb-b70cefc77439). This immediately fixed search. User needed to acclimate to the layout, but that was manageable.
Hope this helps.
kcourtney The challenge with this is I can't move any of my GSuite items to the Microsoft account. I'm slowly migrating, so right now I have to choose between the ability to move emails in my inbox (Gsuite) to my MS Outlook folders OR Search my contacts.
Switching to the Outlook "New Outlook" fixed search for me:
https://support.microsoft.com/en-us/office/the-new-outlook-for-mac-6283be54-e74d-434e-babb-b70cefc77439
Hope it helps your situation too.
It fixes the search yes. But if you read through my comment again, the issue is that I can't use my Gmail account in conjunction with it as well. I need to be able to move emails back and forth between the two accounts and as I am transitioning, this is extremely important.