Forum Discussion
Outlook failing to run on on Samsung Galaxy A13
We are currently trying to set up the first phones out of a new batch of Samsung Galaxy A13 - these are the first of this model which we have tried to deploy. We use Intune and several apps are i...
DavidYorkshire are you seeing the update on your devices?
Only one I have to hand immediately is a non-Intune A12. And no - still on version 4.2243.1, and a check in the Play store doesn't find any updates.
- In the play store tap on the Outlook app and it should be updatable in there. But if you just choose check for updates it does not find it. However since posting we have had a couple of failures now so our earlier optimism is slightly dashed we are continuing to try different fixes.
Not showing at the moment - just the usual open / uninstall options. Looking at further details shows the version in the play store as 4.2243.1.
Possibly not rolled out to all Play store users yet?Edit: Asked a collleague at the site where the A13s are (I'm not there today) to try on one of them too - no change; it's not showing the later version as available in the Play store yet (this one is set up unmanaged for testing).
- using the above method we did fix it on 4.2243.1 - literally as we were testing we noticed suddenly the Outlook changed to 4.2244.1 but the version update alone did not fix it. 4.2244.1 still crashed for us.
- Just checked on a device and it's not appearing yet. I'll try a force sync in Intune for the managed Google Play account.