Forum Discussion

DavidYorkshire's avatar
DavidYorkshire
Steel Contributor
Nov 15, 2022

Outlook failing to run on on Samsung Galaxy A13

We are currently trying to set up the first phones out of a new batch of Samsung Galaxy A13 - these are the first of this model which we have tried to deploy.   We use Intune and several apps are i...
John_Davies's avatar
John_Davies
Brass Contributor
Nov 16, 2022
This is the current OS version on our A13 handsets.
Operating system version 12
Operating system build number SP1A.210812.016.A137FXXS1AVJ1
Dar_Sarf's avatar
Dar_Sarf
Copper Contributor
Nov 16, 2022
SP1A.210812.016.M135FXXS1AVI1 on the M13
  • John_Davies's avatar
    John_Davies
    Brass Contributor
    Nov 16, 2022
    I've just logged something with Microsoft Support. I'll keep you posted.
    • DavidYorkshire's avatar
      DavidYorkshire
      Steel Contributor
      Nov 16, 2022
      We have as well - after the usual 'contact Samsung' (who said 'contact Microsoft') we have got a bit further with Microsoft and it's now been escalated - currently awaiting a further response...
      • John_Davies's avatar
        John_Davies
        Brass Contributor
        Nov 16, 2022
        Thanks for the update. Are you happy to share your case ref? Our is Microsoft Support [Case #:33885461]