Forum Discussion

DavidYorkshire's avatar
DavidYorkshire
Steel Contributor
Nov 15, 2022

Outlook failing to run on on Samsung Galaxy A13

We are currently trying to set up the first phones out of a new batch of Samsung Galaxy A13 - these are the first of this model which we have tried to deploy.   We use Intune and several apps are i...
Dar_Sarf's avatar
Dar_Sarf
Copper Contributor
Nov 16, 2022
3x M13 from Amazon. Intune or not, fully up to date, same wigi/4G crash of latest Outlook. 3G ok.
No prob with various other recent Samsung.
Tried foreign SIM,roaming not enabled and ok. Defo data issue
John_Davies's avatar
John_Davies
Brass Contributor
Nov 16, 2022
This is the current OS version on our A13 handsets.
Operating system version 12
Operating system build number SP1A.210812.016.A137FXXS1AVJ1
  • Dar_Sarf's avatar
    Dar_Sarf
    Copper Contributor
    Nov 16, 2022
    SP1A.210812.016.M135FXXS1AVI1 on the M13
    • John_Davies's avatar
      John_Davies
      Brass Contributor
      Nov 16, 2022
      I've just logged something with Microsoft Support. I'll keep you posted.
      • DavidYorkshire's avatar
        DavidYorkshire
        Steel Contributor
        Nov 16, 2022
        We have as well - after the usual 'contact Samsung' (who said 'contact Microsoft') we have got a bit further with Microsoft and it's now been escalated - currently awaiting a further response...