Forum Discussion

Steel Contributor

Nov 15, 2022

Outlook failing to run on on Samsung Galaxy A13

We are currently trying to set up the first phones out of a new batch of Samsung Galaxy A13 - these are the first of this model which we have tried to deploy. We use Intune and several apps are i...

John_Davies

Brass Contributor

Nov 16, 2022

We've had 2 reports so far with this issue, both A13 handsets supplied by EE UK. Other handsets A12, A20, A21 don't seem to be reporting any issues so far. Dar_Sarf

Dar_Sarf

Copper Contributor

Nov 16, 2022

3x M13 from Amazon. Intune or not, fully up to date, same wigi/4G crash of latest Outlook. 3G ok.
No prob with various other recent Samsung.
Tried foreign SIM,roaming not enabled and ok. Defo data issue

John_Davies
Brass Contributor
Nov 16, 2022
This is the current OS version on our A13 handsets.
Operating system version 12
Operating system build number SP1A.210812.016.A137FXXS1AVJ1
- Dar_Sarf
  Copper Contributor
  Nov 16, 2022
  SP1A.210812.016.M135FXXS1AVI1 on the M13
  - John_Davies
    Brass Contributor
    Nov 16, 2022
    I've just logged something with Microsoft Support. I'll keep you posted.