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daryl0702's avatar
daryl0702
Copper Contributor
Feb 21, 2022

Outlook display intermittent problem - overlapping images

Dear all,   Does anyone have the same issue?   Windows 10 Professional Dell Optiplex 7050 Intel HD 630 Graphics   Presently, happened to two PCs (same model)  Noticed i...
SHCDanielM's avatar
SHCDanielM
Copper Contributor

daryl0702 I have also observed the same issue on two separate machines and performed similar steps as you have described to try and fix the issue however it still seems to be occurring on users devices. 

 

Could this be a bug within Outlook? 

 

 

 

 

daryl0702's avatar
daryl0702
Copper Contributor
Feb 26, 2022

Hello SHCDanielM 

 

I believe so it's an Outlook bug! And it's from a certain latest version onwards.  It had been working fine until the office updates at some point. 

 

Perhaps it's a bug with certain graphics cards? Two users reported the same problem so far and they are using the same dell pc model.

 

I might be trying to add a graphics adapter to replace the on board integrated card to test this out..

 

Thanks.

Daryl

  • SHCDanielM's avatar
    SHCDanielM
    Copper Contributor
    Feb 28, 2022

    daryl0702We have seen the issue on both an Intel based processor:

    and also an AMD based processor.

     

    • daryl0702's avatar
      daryl0702
      Copper Contributor
      Mar 30, 2022
      I added a separate graphics card in the PC and have the monitors connected to the graphics card, avoided using the onboard graphic card Intel HD 630 that came with the PC. I have not got any similar complaints from the user, and hopefully it solves the problem.



      Unfortunately, this will not help for laptops as additional installation of graphics card is not possible.



      However, i am still not certain if it's the issue with the graphics card display adapter. If it is, then probably the new office updates don't work well with certain graphics cards.

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