Forum Discussion
Outlook Deleting Certain Email Before Delivering to my Mailbox (Not Even Going to Junk)
Hi, I've been trying to troubleshoot this issue for 4 months now. I have become aware that since at least May, 2025, there are some emails which are not making it to my mailbox (neither by inbox or ...
I haven't been able to get in contact with anyone from Microsoft to help fix this issue.
I need someone to run a message trace on my account — legitimate emails are being silently dropped by server-side filtering before reaching my mailbox.
Can anyone tell me what I can do?
MS 365 - Admin Only Support
https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support
MS 365 - Subscriber Support
https://www.microsoft.com/en-us/microsoft-365/support
All others
https://support.microsoft.com/home/contact
Post your question on the Microsoft Q&A Forum:
https://learn.microsoft.com/en-us/answers/tags/778/office-outlook