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Cyn_24's avatar
Cyn_24
Copper Contributor
Aug 31, 2021

Outlook crashes while opening : "Microsoft Outlook has stopped working"

Outlook crashes while opening and even in safe mode. 

 

Error:" Microsoft Outlook has stopped working. A problem caused the program to stop working correctly"

 

Steps tried:

Outlook new profile creation

Scanpst

Windows profile reset

 

User is on pooled virtual machine (Windows 10) has o365 subscription. OWA works. Windows client issue?

 

Event log:

 

Faulting application name: OUTLOOK.EXE, version: 16.0.10375.20036, time stamp: 0x60b05222
Faulting module name: OUTLOOK.EXE, version: 16.0.10375.20036, time stamp: 0x60b05222
Exception code: 0xc0000094
Fault offset: 0x00302508
Faulting process id: 0x3f90
Faulting application start time: 0x01d79a55d860a861
Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE
Report Id: 79f14604-c362-4cd5-85ad-b017e40b19be
Faulting package full name:
Faulting package-relative application ID:

 

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