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pluviosilla's avatar
pluviosilla
Brass Contributor
Nov 09, 2023

Outlook Connection to GMail Lapses

I have Outlook installed on desktops in both Texas and Mexico. When I left Mexico one year ago, Outlook  365 was working fine. On my Mexican machine Outlook used a so-called "App Password" to login t...
NikolinoDE's avatar
NikolinoDE
Platinum Contributor
Nov 09, 2023

pluviosilla 

It sounds like you are facing some challenges with Outlook and Gmail synchronization, and it can be frustrating. Here are some steps you can take to troubleshoot and resolve the issue:

  1. Check Google Account Security:
    • Make sure that your Google Account security settings allow less secure apps. You can enable this in your Google Account settings under "Security" -> "Less secure app access." Turn on the option to allow less secure apps.
  2. App Passwords:
    • If App Passwords are no longer available, you might need to generate an "App Password" directly in your Google Account settings. Go to "Security" -> "App passwords" and generate a new password for Outlook.
  3. Check IMAP Settings:
    • Verify that your IMAP settings in Outlook are correct. The incoming mail server should be set to imap.gmail.com with port 993 and SSL. The outgoing mail server (SMTP) should be set to smtp.gmail.com with port 465 and SSL.
  4. Recreate Outlook Profile:
    • Try recreating your Outlook profile. This involves removing the current account from Outlook and adding it back. This can sometimes resolve synchronization issues.
  5. Check Date and Time Settings:
    • Ensure that the date and time settings on your computer are correct. Incorrect date and time settings can sometimes cause authentication issues.
  6. Enable IMAP and Disable POP:
    • If enabling both POP and IMAP is causing issues, try disabling POP and only enable IMAP. Make sure to save changes.
  7. Check Firewall and Antivirus:
    • Your firewall or antivirus software might be blocking the connection. Check the settings to ensure that Outlook has the necessary permissions.
  8. Update Outlook:
    • Make sure that your Outlook application is up to date. Updates can sometimes address compatibility issues.
  9. Gmail Labels:
    • Check if your Gmail labels are set to show in IMAP. In Gmail settings, go to "Labels" and ensure that the labels you want to sync with Outlook are set to show in IMAP.
  10. Clear Cached Credentials:
    • Clear any cached credentials for your Gmail account in the Windows Credential Manager.

After performing these steps, hope the issue not persists.

The steps were created with the help of AI.

 

My answers are voluntary and without guarantee!

 

Hope this will help you.

 

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