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davehartley's avatar
davehartley
Copper Contributor
Sep 29, 2024

Outlook.com issue with receiving email

Hello experts,

 

I have a issue where I can send email and update my calendar, but have been unable to receive email for a year now in Outlook.com.   Outlook installed on my computer works perfect, both send and receive emails work as expected.  I did notice that the user logged into the account is email address removed for privacy reasons.  Attempting to change the account Outlook.com presents me with 2 accounts, the email address removed for privacy reasons & my email address.  I suspect if I can delete this "Outlook_44..." account things my work again, however there appears to be no way to delete this account.  Looking in the registry it appears this account/profile/user is linked to OneDrive.  I verified my email size is less than one gigabyte, no email rules in place and my Outlook desktop app IMAP/POP and SMTP settings are correctly configured.  

 

I'm out of ideas on how to fix this issue!  Does anyone have a suggestion for me?  Is there Outlook.com support for a 365 user?

 

Thank you so much in advance.

Dave

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