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S10-10's avatar
S10-10
Copper Contributor
Apr 03, 2019
Solved

Outlook client tasks sharedmailbox

We have a user who has Fullaccess on a sharedmailbox. When a users flags an email, the email does not show in the task pane of the outlook Client.

Hower it does show in the /owa/<sharedmailbox.domain.com>

 

Is there a way to get this working?

  • I'm pretty sure this is by "design" for automapped mailboxes, configure it as additional account instead if you want to take advantage of this (and many other) features.

  • How is the shared mailbox added to Outlook? As long as it's added as additional account (via File -> Add account), any flagged messages should appear in the Todo list on the Task pane.

    • S10-10's avatar
      S10-10
      Copper Contributor

      VasilMichev Thank you for your response. This user has a delegation on the sharedmailbox, so this is done trough auto mapping.

      • I'm pretty sure this is by "design" for automapped mailboxes, configure it as additional account instead if you want to take advantage of this (and many other) features.

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