Forum Discussion
Outlook black boxes, text over text, and video artifacts
So far, formatting the hard drive, installing Windows 11 and Office 2019, has resolved the problem.
Update 12/15/21: That did not last long. The problem has returned.
My update history after using the same computer for over 6-years has only 7-entries, which is amazing consider hundreds have been installed. 5 are definition updates. 2 are quality updates, KB4601050 (.NET-related) and KB4023057 (Windows update-related), which don't appear to relate to Outlook. However, I updated from 1909 to 20H1 recently so that is the most likely cause. Rolling back Windows is not an option so I am going to try removing and reinstalling Office as the 20H1 update may have corrupted it.
That said, anyone out there with a targeted fix for this issue so I don't have to use this "shotgun" approach?
So far, formatting the hard drive, installing Windows 11 and Office 2019, has resolved the problem.
Update 12/15/21: That did not last long. The problem has returned.
- I found that resetting the video driver temporarily resolves the problem without having to restart:
Windows Key + CTRL + SHIFT + B
