Forum Discussion

DebbieT20's avatar
DebbieT20
Copper Contributor
Nov 03, 2024

Outlook app on iMac keeps crashing

My outlook app on my desktop Mac has suddenly starting crashing so I can't even open it to receive or send emails.  I can retrieve my emails through my iPhone or iPad thankfully.  It was working fine yesterday morning.  I tried restarting my Mac but that didn't work.  This is the crash report that I get:

 

Translated Report (Full Report Below)
-------------------------------------

Process: Microsoft Outlook [2207]
Path: /Applications/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook
Identifier: com.microsoft.Outlook
Version: 16.90.3 (16.90.24110120)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2024-11-03 07:48:30.3499 -0800
OS Version: macOS 14.7.1 (23H222)
Report Version: 12
Anonymous UUID: 8F70C1C0-90E7-1358-9BC6-FB5F92DF3C62


Time Awake Since Boot: 1800 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Termination Reason: Namespace DYLD, Code 1 Library missing
Library not loaded: @rpath/CocoaUI.framework/Versions/A/CocoaUI
Referenced from: <697A98ED-8DB4-33C9-95A7-25ACE905E93D> /Applications/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook
Reason: tried: '/Applications/Microsoft Outlook.app/Contents/MacOS/../Frameworks/CocoaUI.framework/Versions/A/CocoaUI' (code signature invalid in <AC757798-457B-39C9-BB83-A839270BF300> '/Applications/Microsoft Outlook.app/Contents/Frameworks/CocoaUI.framework/Versions/A/CocoaUI' (errno=1) sliceOffset=0x00004000, codeBlobOffset=0x00201390, codeBlobSize=0x0000C860), '/Applications/Microsoft Outlook.app/Contents/MacOS/../Frameworks/CocoaUI.framework/Versions/A/CocoaUI' (code signature invalid in <AC757798-457B-39C9-BB83-A839270BF300> '/Applications/Microsoft Outlook.app/Contents/Frameworks/CocoaUI.framework/Versions/A/CocoaUI' (errno=1) sliceOffset=0x00004000, codeBlobOffset=0x00201390, codeBlobSize=0x0000C860)
(terminated at launch; ignore backtrace)

Thread 0 Crashed:
0 dyld 0x7ff8032b987a __abort_with_payload + 10
1 dyld 0x7ff8032d27f7 abort_with_payload_wrapper_internal + 82
2 dyld 0x7ff8032d2829 abort_with_payload + 9
3 dyld 0x7ff80325f2b5 dyld4::halt(char const*, dyld4::StructuredError const*) + 335
4 dyld 0x7ff80325c4bd dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*) + 4099
5 dyld 0x7ff80325b2e4 start + 1812


Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000002000209 rbx: 0x0000000000000001 rcx: 0x00007ff7b1baa4a8 rdx: 0x00007ff7b1baa910
rdi: 0x0000000000000006 rsi: 0x0000000000000001 rbp: 0x00007ff7b1baa4f0 rsp: 0x00007ff7b1baa4a8
r8: 0x00007ff7b1baa510 r9: 0x0000000000000000 r10: 0x0000000000000085 r11: 0x0000000000000246
r12: 0x0000000000000000 r13: 0x00007ff7b1baa910 r14: 0x0000000000000006 r15: 0x0000000000000085
rip: 0x00007ff8032b987a rfl: 0x0000000000000246 cr2: 0x0000000000000000

Logical CPU: 0
Error Code: 0x02000209
Trap Number: 133


Binary Images:
0x110abd000 - 0x110ad4fff com.microsoft.office.HxCore.HxPlorer (0.0.8) <200642bd-33f6-343b-8db8-ef3ecd6f3799> /Applications/Microsoft Outlook.app/Contents/Frameworks/HxPlorer.framework/Versions/A/HxPlorer
0x110f01000 - 0x110f42fff OPF_Common.dylib (*) <f9b77432-b2c6-3ead-a7f3-971c713e9373> /Applications/Microsoft Outlook.app/Contents/Frameworks/OPF.framework/Versions/A/Resources/OPF_Common.dylib
0x1111e7000 - 0x111278fff com.microsoft.ADAL (4.0.6) <e5f7fdf9-54ce-3651-b91e-e11dbe387df9> /Applications/Microsoft Outlook.app/Contents/Frameworks/ADAL4.framework/Versions/A/ADAL4
0x10e354000 - 0x10fdbafff com.microsoft.Outlook (16.90.3) <697a98ed-8db4-33c9-95a7-25ace905e93d> /Applications/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook
0x7ff803255000 - 0x7ff8032e581f dyld (*) <9f97518e-6344-3e1d-9acc-f47a696a8ea0> /usr/lib/dyld
0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=217.0M resident=0K(0%) swapped_out_or_unallocated=217.0M(100%)
Writable regions: Total=12.4M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=12.4M(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
STACK GUARD 56.0M 1
Stack 8192K 1
VM_ALLOCATE 4356K 3
__DATA 3227K 6
__DATA_CONST 1686K 5
__DATA_DIRTY 7K 1
__LINKEDIT 189.2M 6
__TEXT 27.9M 5
shared memory 8K 2
=========== ======= =======
TOTAL 290.1M 30

 

-----------
Full Report
-----------

{"app_name":"Microsoft Outlook","timestamp":"2024-11-03 07:48:30.00 -0800","app_version":"16.90.3","slice_uuid":"697a98ed-8db4-33c9-95a7-25ace905e93d","build_version":"16.90.24110120","platform":1,"bundleID":"com.microsoft.Outlook","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 14.7.1 (23H222)","roots_installed":0,"name":"Microsoft Outlook","incident_id":"6A34DDB1-30B8-4D19-A411-B71E0AA274B1"}
{
"uptime" : 1800,
"procRole" : "Default",
"version" : 2,
"userID" : 501,
"deployVersion" : 210,
"modelCode" : "iMac19,1",
"coalitionID" : 1954,
"osVersion" : {
"train" : "macOS 14.7.1",
"build" : "23H222",
"releaseType" : "User"
},
"captureTime" : "2024-11-03 07:48:30.3499 -0800",
"codeSigningMonitor" : 0,
"incident" : "6A34DDB1-30B8-4D19-A411-B71E0AA274B1",
"pid" : 2207,
"cpuType" : "X86-64",
"roots_installed" : 0,
"bug_type" : "309",
"procLaunch" : "2024-11-03 07:48:30.3182 -0800",
"procStartAbsTime" : 1838235215237,
"procExitAbsTime" : 1838266719958,
"procName" : "Microsoft Outlook",
"procPath" : "\/Applications\/Microsoft Outlook.app\/Contents\/MacOS\/Microsoft Outlook",
"bundleInfo" : {"CFBundleShortVersionString":"16.90.3","CFBundleVersion":"16.90.24110120","CFBundleIdentifier":"com.microsoft.Outlook"},
"storeInfo" : {"deviceIdentifierForVendor":"9F47DF19-5EF5-52F0-BC8A-F4E98CF4AFFC","thirdParty":true},
"parentProc" : "launchd",
"parentPid" : 1,
"coalitionName" : "com.microsoft.Outlook",
"crashReporterKey" : "8F70C1C0-90E7-1358-9BC6-FB5F92DF3C62",
"codeSigningID" : "com.microsoft.Outlook",
"codeSigningTeamID" : "UBF8T346G9",
"codeSigningFlags" : 570503953,
"codeSigningValidationCategory" : 6,
"codeSigningTrustLevel" : 4294967295,
"sip" : "enabled",
"exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGABRT"},
"termination" : {"code":1,"flags":518,"namespace":"DYLD","indicator":"Library missing","details":["(terminated at launch; ignore backtrace)"],"reasons":["Library not loaded: @rpath\/CocoaUI.framework\/Versions\/A\/CocoaUI","Referenced from: <697A98ED-8DB4-33C9-95A7-25ACE905E93D> \/Applications\/Microsoft Outlook.app\/Contents\/MacOS\/Microsoft Outlook","Reason: tried: '\/Applications\/Microsoft Outlook.app\/Contents\/MacOS\/..\/Frameworks\/CocoaUI.framework\/Versions\/A\/CocoaUI' (code signature invalid in <AC757798-457B-39C9-BB83-A839270BF300> '\/Applications\/Microsoft Outlook.app\/Contents\/Frameworks\/CocoaUI.framework\/Versions\/A\/CocoaUI' (errno=1) sliceOffset=0x00004000, codeBlobOffset=0x00201390, codeBlobSize=0x0000C860), '\/Applications\/Microsoft Outlook.app\/Contents\/MacOS\/..\/Frameworks\/CocoaUI.framework\/Versions\/A\/CocoaUI' (code signature invalid in <AC757798-457B-39C9-BB83-A839270BF300> '\/Applications\/Microsoft Outlook.app\/Contents\/Frameworks\/CocoaUI.framework\/Versions\/A\/CocoaUI' (errno=1) sliceOffset=0x00004000, codeBlobOffset=0x00201390, codeBlobSize=0x0000C860)"]},
"extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
"faultingThread" : 0,
"threads" : [{"triggered":true,"id":38732,"threadState":{"r13":{"value":140701815449872},"rax":{"value":33554953},"rflags":{"value":582},"cpu":{"value":0},"r14":{"value":6},"rsi":{"value":1},"r8":{"value":140701815448848},"cr2":{"value":0},"rdx":{"value":140701815449872},"r10":{"value":133},"r9":{"value":0},"r15":{"value":133},"rbx":{"value":1},"trap":{"value":133},"err":{"value":33554953},"r11":{"value":582},"rip":{"value":140703181805690,"matchesCrashFrame":1},"rbp":{"value":140701815448816},"rsp":{"value":140701815448744},"r12":{"value":0},"rcx":{"value":140701815448744},"flavor":"x86_THREAD_STATE","rdi":{"value":6}},"frames":[{"imageOffset":411770,"symbol":"__abort_with_payload","symbolLocation":10,"imageIndex":4},{"imageOffset":514039,"symbol":"abort_with_payload_wrapper_internal","symbolLocation":82,"imageIndex":4},{"imageOffset":514089,"symbol":"abort_with_payload","symbolLocation":9,"imageIndex":4},{"imageOffset":41653,"symbol":"dyld4::halt(char const*, dyld4::StructuredError const*)","symbolLocation":335,"imageIndex":4},{"imageOffset":29885,"symbol":"dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*)","symbolLocation":4099,"imageIndex":4},{"imageOffset":25316,"symbol":"start","symbolLocation":1812,"imageIndex":4}]}],
"usedImages" : [
{
"source" : "P",
"arch" : "x86_64",
"base" : 4574662656,
"CFBundleShortVersionString" : "0.0.8",
"CFBundleIdentifier" : "com.microsoft.office.HxCore.HxPlorer",
"size" : 98304,
"uuid" : "200642bd-33f6-343b-8db8-ef3ecd6f3799",
"path" : "\/Applications\/Microsoft Outlook.app\/Contents\/Frameworks\/HxPlorer.framework\/Versions\/A\/HxPlorer",
"name" : "HxPlorer",
"CFBundleVersion" : "0.0.8"
},
{
"source" : "P",
"arch" : "x86_64",
"base" : 4579135488,
"size" : 270336,
"uuid" : "f9b77432-b2c6-3ead-a7f3-971c713e9373",
"path" : "\/Applications\/Microsoft Outlook.app\/Contents\/Frameworks\/OPF.framework\/Versions\/A\/Resources\/OPF_Common.dylib",
"name" : "OPF_Common.dylib"
},
{
"source" : "P",
"arch" : "x86_64",
"base" : 4582174720,
"CFBundleShortVersionString" : "4.0.6",
"CFBundleIdentifier" : "com.microsoft.ADAL",
"size" : 598016,
"uuid" : "e5f7fdf9-54ce-3651-b91e-e11dbe387df9",
"path" : "\/Applications\/Microsoft Outlook.app\/Contents\/Frameworks\/ADAL4.framework\/Versions\/A\/ADAL4",
"name" : "ADAL4"
},
{
"source" : "P",
"arch" : "x86_64",
"base" : 4533338112,
"CFBundleShortVersionString" : "16.90.3",
"CFBundleIdentifier" : "com.microsoft.Outlook",
"size" : 27684864,
"uuid" : "697a98ed-8db4-33c9-95a7-25ace905e93d",
"path" : "\/Applications\/Microsoft Outlook.app\/Contents\/MacOS\/Microsoft Outlook",
"name" : "Microsoft Outlook",
"CFBundleVersion" : "16.90.24110120"
},
{
"source" : "P",
"arch" : "x86_64",
"base" : 140703181393920,
"size" : 591904,
"uuid" : "9f97518e-6344-3e1d-9acc-f47a696a8ea0",
"path" : "\/usr\/lib\/dyld",
"name" : "dyld"
},
{
"size" : 0,
"source" : "A",
"base" : 0,
"uuid" : "00000000-0000-0000-0000-000000000000"
}
],
"sharedCache" : {
"base" : 140703180697600,
"size" : 25769803776,
"uuid" : "a7563e1d-7a04-3ed2-9587-044987205172"
},
"vmSummary" : "ReadOnly portion of Libraries: Total=217.0M resident=0K(0%) swapped_out_or_unallocated=217.0M(100%)\nWritable regions: Total=12.4M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=12.4M(100%)\n\n VIRTUAL REGION \nREGION TYPE SIZE COUNT (non-coalesced) \n=========== ======= ======= \nSTACK GUARD 56.0M 1 \nStack 8192K 1 \nVM_ALLOCATE 4356K 3 \n__DATA 3227K 6 \n__DATA_CONST 1686K 5 \n__DATA_DIRTY 7K 1 \n__LINKEDIT 189.2M 6 \n__TEXT 27.9M 5 \nshared memory 8K 2 \n=========== ======= ======= \nTOTAL 290.1M 30 \n",
"legacyInfo" : {
"threadTriggered" : {

}
},
"logWritingSignature" : "8862b79d567a068a76043f2e9a0f40819116b5d3",
"trialInfo" : {
"rollouts" : [
{
"rolloutId" : "645eb1d0417dab722a215927",
"factorPackIds" : {

},
"deploymentId" : 240000005
},
{
"rolloutId" : "6410af69ed1e1e7ab93ed169",
"factorPackIds" : {

},
"deploymentId" : 240000011
}
],
"experiments" : [
{
"treatmentId" : "45f4e2a5-551b-4bc2-a2dc-19c244dda8f8",
"experimentId" : "6643969b3099cf28e049862f",
"deploymentId" : 400000007
}
]
}
}

Model: iMac19,1, BootROM 2069.0.0.0.0, 6 processors, 6-Core Intel Core i5, 3.7 GHz, 16 GB, SMC 2.46f12
Graphics: Radeon Pro 580X, Radeon Pro 580X, PCIe, 8 GB
Display: iMac, Retina 5K (5120 x 2880), Main, MirrorOff, Online
Memory Module: BANK 0/ChannelA-DIMM0, 8 GB, DDR4, 2667 MHz, Micron, 8ATF1G64HZ-2G6E3
Memory Module: BANK 2/ChannelB-DIMM0, 8 GB, DDR4, 2667 MHz, Micron, 8ATF1G64HZ-2G6E3
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x7BF), wl0: Jul 10 2023 12:30:19 version 9.30.503.0.32.5.92 FWID 01-88a8883
AirPort:
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD ST2000DM001, 2 TB
USB Device: USB31Bus
USB Device: FaceTime HD Camera (Built-in)
USB Device: Magic Keyboard with Numeric Keypad
USB Device: USB Receiver
Thunderbolt Bus: iMac, Apple Inc., 47.5

No RepliesBe the first to reply

Resources