Forum Discussion

Copper Contributor

Jul 26, 2018

Outlook 365 will not receive

I have a vexing problem with Outlook 365. It seems to related to Office Updates, namely that Outlook will not receive any new emails after an Update is installed. There were zero problems before t...

Diane_Poremsky_MVP

MVP

Jul 31, 2018

Which version and build of Outlook are you using? See File, Office Account for the information.

Does it work after you restart outlook or reboot? (Receives seem to stall on a random account after my laptop wakes - restarting outlook fixes it. I know its not the same scenario... )

James Hermann
Copper Contributor
Jul 31, 2018
Hi there,

Office 365, Version 1807, Build 10325.20082

No, starting and restarting in safe mode does not seem to work. The only thing that has forced it to behave is to send out a message to me and that tends to open the floodgates to bring in messages along with spam. I have noticed that in Send/Receive that the notice bar moves half way and stops and that always happens when it does not receive. It moves all the way to the right with successful reception. I installed Office 365 May 1st and had no issues until notice for an Office Update. A day later this all started with no resolution yet.

Thank you for your reply.

JIM