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marissamckinney's avatar
marissamckinney
Copper Contributor
Jul 08, 2022

Outlook 365 loading profile

Updated to Windows 11 recently (huge mistake, don't do it!) and now my Outlook is stuck on loading profile - IT company is telling me that they have to revert back to Windows 10 to fix the problem (which will take days for them to do) anyone help? 

2 Replies

  • Bipin-prakash's avatar
    Bipin-prakash
    Brass Contributor
    Hi,
    Assuming you did an in place upgrade and not a clean install of Windows 11, have you tried simply deleting your profile in Outlook and re-adding your account?

    Best,
    Bp
  • Hi marissamckinney 

    I think you will fix this problem without a clean installation of Win10, in this link there is helpful information:

    https://support.microsoft.com/en-us/office/pop-imap-and-smtp-settings-8361e398-8af4-4e97-b147-6c6c4ac95353

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