Forum Discussion
marissamckinney
Jul 08, 2022Copper Contributor
Outlook 365 loading profile
Updated to Windows 11 recently (huge mistake, don't do it!) and now my Outlook is stuck on loading profile - IT company is telling me that they have to revert back to Windows 10 to fix the problem (which will take days for them to do) anyone help?
2 Replies
- Bipin-prakashBrass ContributorHi,
Assuming you did an in place upgrade and not a clean install of Windows 11, have you tried simply deleting your profile in Outlook and re-adding your account?
Best,
Bp - Deleted
I think you will fix this problem without a clean installation of Win10, in this link there is helpful information:
https://support.microsoft.com/en-us/office/pop-imap-and-smtp-settings-8361e398-8af4-4e97-b147-6c6c4ac95353