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Dexter Millen's avatar
Dexter Millen
Copper Contributor
May 04, 2018

Outlook 365 keeps sending blank emails

Hi all   Recently my outlook has started sending blank emails as replies to all the emails sitting in my inbox.   I have Version 1804 (Build 9226.xxxx).   Is anyone able to help sort this pleas...
Diane_Poremsky_MVP's avatar
Diane_Poremsky_MVP
MVP
May 04, 2018

It is replying to old messages or only to newly arriving messages?

 

Did you check for rules?  Look both in Outlook desktop and outlook on the web. 

Are you using any macros? 

 

What type of email account are you using - Outlook.com, Exchange, POP, IMAP? 

Dexter Millen's avatar
Dexter Millen
Copper Contributor
May 04, 2018

Hi

 

I am using rules, but not any that are replying to emails, just moving them to folders.  No macro's being used.

 

The account is an IMAP account.

 

It seems to be replying to emails that are already in my inbox.  Several at a time.

 

Dexter

  • Carlos Gomez's avatar
    Carlos Gomez
    Copper Contributor
    May 05, 2018

    Does the issue occurs if you open Outlook in safe mode? Outlook.exe /safe

    • Dexter Millen's avatar
      Dexter Millen
      Copper Contributor
      May 08, 2018

      Hi

       

      No, it has been on all weekend in safemode.  The only add on was teamviewer, which I have now disabled.  Will see if that works.

       

       

      • Ravi kiran's avatar
        Ravi kiran
        Brass Contributor
        May 11, 2018

        Hi Dexter,

        As you confirmed that you are using I-MAP connection, please check the outlook manual configuration settings  where in incoming email settings panel is marked for to receive duplicates email or confirmation mails 
        OR

        in click file->select option settings look for send & receive mail settings look for any changes..

        hop[e this will help you to resolve the issue

         

        Regards.,

        Kiran

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