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Ruteger's avatar
Ruteger
Copper Contributor
Dec 11, 2019

Outlook 365 Groups Not Showing

Hello,   I am a Tier-2 support Tech so have no access to the Exchange side of things to check things myself.   I have a couple users that are not able to see groups in either Outlook or OWA clien...
VasilMichev's avatar
VasilMichev
MVP
Dec 11, 2019

Is EWS/autodiscover working properly for the user? Can he see others free/busy info and mail tip? Can others see his free/busy info?

  • Ruteger's avatar
    Ruteger
    Copper Contributor
    Dec 11, 2019
    P.S. Groups not showing either in the left pane either in his mail view
  • Ruteger's avatar
    Ruteger
    Copper Contributor
    Dec 11, 2019

    VasilMichev 

     

    Vasil,

     

    Thanks for responding.

     

    Yes, his free/busy is working. Also I tested his E-mail configuration and I see autoconfiguration is checked and I did get the .xml log report from it.

     

    Groups does not show up in the file>Options pane. comparing his to mine and another client.

    Checked his permissions and do not see "Default" or "Anonymous" listed as on mine, but I assume he removed those when he was adding customer permissions for other users...

     

    Thanks,

     

    he should have Groups listed between people and calendar. Also calendar groups does not show up on his ribbon either.

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