Forum Discussion
Outlook 365 email body/content not showing
Hi! Anyone experiencing the email content not showing up in the Outlook app?
The issue seems to be with the CurrentChannel builds and the latest Windows 10 20H2 builds. My previous post stating to update to Windows 10 version 20H2 19042.985 and rebooting fixed it is inaccurate. The end user was resolved in that case because his Office version rolled back to the Semi Annual Channel builds.
If you're on the O365 Current Channel, the easiest fix seems to be to rollback to April 23rd's build:
https://docs.microsoft.com/en-us/officeupdates/current-channel#version-2103-april-23
Run the following from a command line:
"C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClient.exe" /update user updatetoversion=16.0.13901.20462
If you're on the O365 Current Channel, the easiest fix seems to be to rollback to April 23rd's build:
https://docs.microsoft.com/en-us/officeupdates/current-channel#version-2103-april-23
Run the following from a command line:
"C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClient.exe" /update user updatetoversion=16.0.13901.20462
After running the above and downgrading to 20462, I was then able to update Office one more time to today's 20372 build and not have the issue. 20462 must have tickled a setting underneath. This is very weird.