Forum Discussion

Copper Contributor

Oct 08, 2019

Outlook 2016, the export feature is grayed out and cannot be selected

I just downloaded my Outlook 2016 program on a brand new PC with Windows 10. My Outlook data file is of the * .ost type because I sync with Exchange with my hotmail. It all works perfectly. BUT, I ...

Solun460

Copper Contributor

Nov 22, 2020

VasilMichevHi there, I know this is an old case but just wanted to add info from me. I also have the option greyed out but unlike the question poster, I have Windows in English and my Office 2019 in Czech language so I thought it will help me change this setting you write about but unfortunately it did not so I will also need to contact support. But thanks for the effort, I see it could be the cause in some cases.

Gpickard

Copper Contributor

Apr 16, 2021

I figured out that the "New" Demo version of outlook keeps the import/export grayed out. Try selectiing the "old" version of Outlook up on the top right of the Outlook App... should show up on a Mac after that. Solun460

gregpitts707
Copper Contributor
Aug 06, 2023
Gpickard

Can you provide more detail on where to switch to the "old" version? I can't find the with/toggle?

Thanks!
- FloatingPointGallery
  Copper Contributor
  Aug 25, 2023
  gregpitts707 To Switch Back to Old Outlook on Mac, follow this blog: https://clean.email/blog/email-providers/outlook-classic-view
nbsfred
Copper Contributor
May 10, 2022
Yep, thank you, it helped me too.
Now where can I export contacts in csv format?
It only seems to support OLM format which is not what I want.
CSV is supposed to be supported if you read here: https://community.spiceworks.com/how_to/181572-how-to-convert-olm-to-csv-on-mac
csears134
Copper Contributor
May 04, 2021
Gpickard
Thank you so much~! A potential client wanted a vcard and I indeed had to switch back to the "old" outlook. A switch of the button and I had what I needed in thirty seconds.