Forum Discussion

ALP19's avatar
ALP19
Copper Contributor
Oct 08, 2019

Outlook 2016, the export feature is grayed out and cannot be selected

I just downloaded my Outlook 2016 program on a brand new PC with Windows 10. My Outlook data file is of the * .ost type because I sync with Exchange with my hotmail. It all works perfectly. BUT, I ...
VasilMichev's avatar
VasilMichev
MVP
Oct 09, 2019

Right. So one of the reasons this might happen is because of the language settings. More specifically, the language version of Windows does not match the language version of Office. To fix that, go to Control panel -> Region -> Administrative -> Language for non-Unicode programs and make the change there.

 

Another option is that the setting is disabled by policy, but it looks like this is a personal machine, so that's more unlikely.

Solun460's avatar
Solun460
Copper Contributor
Nov 22, 2020

VasilMichevHi there, I know this is an old case but just wanted to add info from me. I also have the option greyed out but unlike the question poster, I have Windows in English and my Office 2019 in Czech language so I thought it will help me change this setting you write about but unfortunately it did not so I will also need to contact support. But thanks for the effort, I see it could be the cause in some cases.

  • Gpickard's avatar
    Gpickard
    Copper Contributor
    Apr 16, 2021

    I figured out that the "New" Demo version of outlook keeps the import/export grayed out.  Try selectiing the "old" version of Outlook up on the top right of the Outlook App... should show up on a Mac after that. Solun460 

    • gregpitts707's avatar
      gregpitts707
      Copper Contributor
      Aug 06, 2023

      Gpickard 

       

      Can you provide more detail on where to switch to the "old" version? I can't find the with/toggle?

       

      Thanks!

      • FloatingPointGallery's avatar
        FloatingPointGallery
        Copper Contributor
        Aug 25, 2023

        gregpitts707 To Switch Back to Old Outlook on Mac, follow this blog: https://clean.email/blog/email-providers/outlook-classic-view

    • nbsfred's avatar
      nbsfred
      Copper Contributor
      May 10, 2022
      Yep, thank you, it helped me too.
      Now where can I export contacts in csv format?
      It only seems to support OLM format which is not what I want.
      CSV is supposed to be supported if you read here: https://community.spiceworks.com/how_to/181572-how-to-convert-olm-to-csv-on-mac
    • csears134's avatar
      csears134
      Copper Contributor
      May 04, 2021

      Gpickard 

      Thank you so much~!  A potential client wanted a vcard and I indeed had to switch back to the "old" outlook.  A switch of the button and I had what I needed in thirty seconds.