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Deleted's avatar
Deleted
Dec 09, 2020

Outlook 2016 cached mode - should the user see the old emails?

Two colleagues approached me today with the same issue - Outlook "stopped" showing messages older than 6 months. "Stopped" because I'm not sure how it's been before, and that's actually my question: should Outlook show the messages beyond the local cache (e.g. older than 6 months in this particular case)? I have vague memories that it used to be transparent, i.e. when Outlook was online it would just show all the emails, no matter if they are cached or not. Now, if the user scrolls down through the mail folder, the older (non-cached) messages don't show up at all. Should it really be like this?

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