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Ivan54's avatar
Ivan54
Bronze Contributor
Oct 07, 2016

Outlook 2016 - Mails stuck at Outbox

Hi, just wanted to find out if anyone else is having troubles with Outlook 2016 (or other version?) since October 5th or 6th? I have multiple users with mails stuck in their Outbox and no solution y...
outlook
Victor_Ungureanu's avatar
Victor_Ungureanu
Icon for Microsoft rankMicrosoft
Oct 07, 2016

Hello Ivan,

 

I saw on a few ocasions that the MAPI Error (mapi 1.0 4c2) was caused by an outdated Salesforce addin.

 

For the emails stuck in outbox you could try to troubleshoot using OffCAT>Advanced Tools>Real-Time Logging and select the scenario "Message stuck in the outbox"

  • Ivan54's avatar
    Ivan54
    Bronze Contributor
    Oct 07, 2016

    Hi, yeah I've tried a few things, and came to the following preliminary conclusion.

    The latest O2016 C2R version does not like the OpenText Enterprise Connect Addin v10.5.2. Not sure about other verisons though.

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