Forum Discussion
Outlook 2010 to Outlook 2021 - Folders Disappear
New Computer Setup
Windows 11 Pro, Office 2021
I copied the Outlook 2010 .PST file to a external drive. On the new computer I loaded Outlook 2021 and setup the email account for the user. It downloaded emails from the cloud. But not the user folders that had been created.
I then went to File - Open & Export - Open Outlook Data File - and I could see the user email box with their folders. I then moved the folders, 1 by 1, to the users primary email (the new one setup when I started outlook). This seemed to have worked. But I noticed that as it was 'synchronizing' - the folder would disappear. Then all of them would disappear. Note the folders were under 'inbox' so when i tried to import the .PST it would crash at the subfolders saying something about folders in inbox are not supported by the IMAP server.
What am I doing wrong? Suggestions for doing this a better way? Note this is happening on a number of new computers with new Outlook 2021.
As a side note - when Outlook starts I get a error message about the certificate
"The server you are connected is using a certificate that cannot be verified.
"The target principal name is incorrect."
"Do you want to continue using the server?" I click 'Yes'.
Suggestions?
Thanks,
Darryl