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NikolayI's avatar
NikolayI
Brass Contributor
Apr 12, 2022

Outlook - cannot add Google G Suite account - javascript disabled?

I am trying to add Google G Suite account to Outlook. When I enter the  G Suite account email it shows the Google login screen.   Then I get a question by Google to choose "Organizational G Suite a...
mayojs's avatar
mayojs
Brass Contributor
May 13, 2022

sandipsangani

Try the solutions suggested here - patch the registry (this worked for me) and/or resolve the Google account issue

billyjdoesoz's avatar
billyjdoesoz
Copper Contributor
May 14, 2022

Himayojs Which solution(s) are you talking about? I've tried them all and nothing has worked (and it seems that many others in here have done the same to no avail). I have also gone as far as creating a "test" email address in Google Workspace, then completed a Data Migration to copy everything from the problematic email address to the "newly" created email address. I then renamed the problematic email address (backup) and then renamed the "test" email address to the same name as the problematic email. From GMail, everything looks fine. I can log into either or. I then went into Microsoft Office and tried to set up a new account for the "new" Organisational G Suite Account and the same message pops up:

 

"The browser that you're using doesn't support JavaScript, or has JavaScript turned off.

To keep your Google Account secure, try signing in on a browser that has JavaScript turned on. Learn more

If you continue to have problems signing in, please contact your administrator."

 

So, please tell us what you did to fix this.

 

Thanks in advance.

  • mayojs's avatar
    mayojs
    Brass Contributor
    May 14, 2022

    billyjdoesoz 

    I'll repeat my earlier post to this group:

    https://docs.microsoft.com/en-us/answers/questions/374439/cannot-add-gmail-to-outlook-this-browser-or-app-ma.html


    alexpawlak · Jul 12 2021 at 7:19 PM


    For me what helped was adding the following registry key to force Browser Emulation (compatibility mode) to IE 11 which supports Google sign in

    HKLM:\Software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION
    Name: OUTLOOK.EXE
    Value: 11000 (DWORD, decimal)

    And to be on safe side, just adding these to sysWOW64 for 32bit emulation, + HKCU nodes for per-user experience. Worked! 🙂

    I created a .reg file to carry out these changes.

     

    • Create a Restore point -or- Back up the registry (RegEdit --> File --> export).
    • Right click on your desktop and create a new text file.
    • Copy/paste the text between the lines below:-
      ___________________________________________________

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION]
    "Outlook.exe"=dword:00002af8


    [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION]
    "Outlook.exe"=dword:00002af8


    [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION]
    "OUTLOOK.EXE"=dword:00002af8

    ___________________________________________________

    • Save the text file to your Desktop as "Gmail_fix.reg"
    • Right-click on this file and run as Administrator
    • Reboot
    • Test by creating a Gmail account in Outlook
    • Post here with the result of the test.

    Good luck!

    • An_Idiot's avatar
      An_Idiot
      Copper Contributor
      Dec 17, 2023
      Hey! I know it's been a while since you've posted this, but I do not have the "Outlook.exe" file at this location. I have Outlook downloaded onto my PC, so I'm not sure how to fix this. Any tips? Thanks!
      • howardmw's avatar
        howardmw
        Copper Contributor
        Dec 17, 2023

        An_Idiot 

        This was a long time ago, and it took me a while to remember how I solved it, although I did remember in the end it was pretty simple: I believe this was the answer - Just follow NikolayI's instructions above:

         

        Grant Access to: Microsoft apps & services to your Google Account

        1. On your computer, open https://mail.google.com/.
        2. In the top right, click Settings 

           

            

           

           See all  settings.
        3. Accounts and Imports,
        4. https://myaccount.google.com/u/0/?hl=en
        5. Security
        6. Scroll down to Your Connections to Third Party Apps and Services
        7. Microsoft Apps & Services, click on arrow
        8. Access to your Google Account, click see details, then click “grant access”. You can also “remove access” from here too.
        9. Then re-launch MS Outlook Application
        10. When prompted for “Microsoft Apps & Services” pop up window log in use Google email address and PW
    • gustavosouza76's avatar
      gustavosouza76
      Copper Contributor
      Sep 08, 2022

      It Works for me. 

      I use 

      Microsoft Windows 11 Home Single Language version 10.0.22622 Compilation 22622

      Outlook 365

      Microsoft® Outlook® para Microsoft 365 MSO (Versão 2207 Build 16.0.15427.20182) 64 bits

       

      I edit the register manualy. 

      Thank you

    • JayHaugen's avatar
      JayHaugen
      Copper Contributor
      May 19, 2022

      mayojs 

      I have this same problem.

       

      I've created a restore point and created the text file you suggested, Gmail_fix.reg, and saved it on my desktop but when I right click on the file, I do not get any option to get it to run, let alone to run as an administrator.

       

      I'm not that tech savvy, what am I doing wrong?

      • Gunnybond's avatar
        Gunnybond
        Copper Contributor
        May 19, 2022

        JayHaugen  just double click it to run off it.

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