Forum Discussion
Outlook - cannot add Google G Suite account - javascript disabled?
Create a restore point
Download, unzip and run this registry patch with Administrator priveleges
Reboot
Report results here
- As a follow up to my earlier reply, this is to let you know that your registry fix did the job! Thank you!! I can't tell how much time I spent with the tech support from my ISP (who migrated their email to google's gmail server) who simply said it wasn't their problem, it was Microsoft's. And to be fair, it is apparent that it is Microsoft's problem with Outlook.
Anyway, I was leery about changing the registry on my work laptop so I tried it first on my older laptop that was having the same problem. Your fix worked like a charm on the old Windows 7 laptop and worked fine on my Windows 11 machine.- I'm glad it worked for you!
- Create a restore point
- Download to your Desktop, unzip and run the registry patch with Administrator priveleges
- Reboot
Report results here
It really is as simple as that.
Try the solutions suggested here - patch the registry (this worked for me) and/or resolve the Google account issue
Himayojs Which solution(s) are you talking about? I've tried them all and nothing has worked (and it seems that many others in here have done the same to no avail). I have also gone as far as creating a "test" email address in Google Workspace, then completed a Data Migration to copy everything from the problematic email address to the "newly" created email address. I then renamed the problematic email address (backup) and then renamed the "test" email address to the same name as the problematic email. From GMail, everything looks fine. I can log into either or. I then went into Microsoft Office and tried to set up a new account for the "new" Organisational G Suite Account and the same message pops up:
"The browser that you're using doesn't support JavaScript, or has JavaScript turned off.
To keep your Google Account secure, try signing in on a browser that has JavaScript turned on. Learn more
If you continue to have problems signing in, please contact your administrator."
So, please tell us what you did to fix this.
Thanks in advance.
billyjdoesoz
I'll repeat my earlier post to this group:https://docs.microsoft.com/en-us/answers/questions/374439/cannot-add-gmail-to-outlook-this-browser-or-app-ma.html
alexpawlak · Jul 12 2021 at 7:19 PM
For me what helped was adding the following registry key to force Browser Emulation (compatibility mode) to IE 11 which supports Google sign inHKLM:\Software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION
Name: OUTLOOK.EXE
Value: 11000 (DWORD, decimal)And to be on safe side, just adding these to sysWOW64 for 32bit emulation, + HKCU nodes for per-user experience. Worked! 🙂
I created a .reg file to carry out these changes.- Create a Restore point -or- Back up the registry (RegEdit --> File --> export).
- Right click on your desktop and create a new text file.
- Copy/paste the text between the lines below:-
___________________________________________________
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION]
"Outlook.exe"=dword:00002af8
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION]
"Outlook.exe"=dword:00002af8
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION]
"OUTLOOK.EXE"=dword:00002af8___________________________________________________
- Save the text file to your Desktop as "Gmail_fix.reg"
- Right-click on this file and run as Administrator
- Reboot
- Test by creating a Gmail account in Outlook
- Post here with the result of the test.
Good luck!
