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NikolayI's avatar
NikolayI
Brass Contributor
Apr 12, 2022

Outlook - cannot add Google G Suite account - javascript disabled?

I am trying to add Google G Suite account to Outlook. When I enter the  G Suite account email it shows the Google login screen.   Then I get a question by Google to choose "Organizational G Suite a...
Devarro's avatar
Devarro
Copper Contributor
Apr 14, 2022
The fix has already been posted. Please review my earlier posts.
Chris_IT's avatar
Chris_IT
Copper Contributor
Apr 14, 2022

Devarro 

I read your reply and followed what you said. This was not a resolution that fixed my issue or anyone else's. This is an ongoing issue with Microsoft users. The internet is literally blowing up with this issue in the last 12 hours. 

  • skiingscot's avatar
    skiingscot
    Brass Contributor
    Apr 14, 2022

    Chris_IT not totally accurate as you will see from my response, worked for me and at least some others. The fix that devarro mentioned worked for me once I worked out exactly what it was. The minute I addressed the duplicate account issue the problem with adding the account was fixed. It doesn't fix the JavaScript error but it fixes the issue for me and a few others which causes outlook to flag up the required pages that result in the js error in the first place. 

    • Chris_IT's avatar
      Chris_IT
      Copper Contributor
      Apr 14, 2022
      So my Java error is different from what you are all experiencing?
      • Devarro's avatar
        Devarro
        Copper Contributor
        Apr 14, 2022

        I'm sorry. Your experience looks and sounds exactly the same which is why this sucks. Here is what I did leading up to resolving the conflict:

        - Made sure Edge or Chrome were set as the default for every protocol (it still opened IE 11)
        - Uninstalled IE 11 (it still opened IE)
        - Disabled IE (it wouldn't open and just failed)

        I then dug in to why it was opening IE at all and found a MS page stating that Office 2019 will only open IE 11 but the 365 version will open the Win 10 default browser. That was strange because I am seeing many people with 365 versions having the exact same issue. This is when I started suspecting this had nothing to do with Java.

        All I know is that nothing I did made a difference until I resolved the account conflict. Literally popped up the SAME window and let me authenticate vs before when it threw the Java error.

        Things that I don't think had any affect:

        - Changing IE security settings
        - Changing default browsers and their settings
        - Repairing and reinstalling Office
        - Removing and recreating the Outlook profile and account
        - Disabling 2FA for the Google account
        - Uninstalling two Windows updates from April 12

        The only thing that made a difference was logging in to the problem Google account using a private browsing session then selecting Individual and going through the prompts.

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