Forum Discussion
Outlook - cannot add Google G Suite account - javascript disabled?
I am trying to add Google G Suite account to Outlook. When I enter the G Suite account email it shows the Google login screen. Then I get a question by Google to choose "Organizational G Suite a...
ok, i have a resolution. I was able to chat with a google support rep. Evidently microsft changed something on their end where by if you try to add a gmail organizational account that is also linked to an individual account it comes back with that java error. The fix is to login to the individual google account and you should be presented with a screen saying there is an account conflict, do you want to setup a new account and migrate the data to the new account. Once you do this then it works. In my case, I signed up for google adwords several years ago and this was never linked to my organizational email.
- I have tried both ways multiple times and it's still not working for me. Can you provide a link for the Google support that you used?
- Unfortunately, I cannot access the individual account as it is linked to an old phone number I stopped using years ago and I am asked to enter the code sent to this phone number, so I have access only to the organizational account. I am also a bit worried to mess with the individual/organizational G Suite account as my organizational account is the organization admin/owner.
Everything was working till now, I guess it is needed to add some google URL to a list of trusted sites on the Outlook/Windows site, so the Javascript can be executed. Most likely the standard URL's when there is a single account only (organizatinal only or just individual) are somehow allowed to run Javascript, but when there is a need of this "choice" screen there are different URL's used and the IE 11 browser control disables Javascript.
I tried adding most of the URL's I can think of to the Trusted sites in Internet Explorer 11, but this didn't help. I guess when the browser is embedded into a desktop app (Outlook) the security rules are different. - Not working that way in my case
So is this a new individual or organisational account? What appears to be the impact of the new account? What service access is lost by this "fix"? thanks
Edit: Fired up the workstation which i was having the issues on and get the same error when i try and connect the account whether i click individual account or gsuite
That’s an odd one as mine was working for years but I had to change the password last night and since then this happened
- Same thing happened to me
Win 10 Running Outlook & gmail for years but changed password now coming up with same javascript error 
https://support.google.com/a/answer/6328616?hl=en&ref_topic=10021546#zippy=%2Chow-does-this-change-impact-applications-using-an-app-password-if--step-verification-is-enabled%2Cwhen-do-the-tokens-get-revoked-upon-password-expiry-or-password-change
I think Google requires 2FA for account credentials
- have tested this with my 2fa turned both on and off and makes no difference. I can however access and mount / remount my gsuite mailbox on outlook 365 on my macbook. issue is with the windows version of outlook and underlying browser configuration i suspect. I have a support request in with MS at the moment and looking at the logs to see if we can find the issue.
- Mine too, for years. I walked in this morning and the login screen was up. 6 hours messing with this.
