Forum Discussion

ash_ok's avatar
ash_ok
Former Employee
May 12, 2020

Outbox issue

Hello Experts,   My team works on a shared mailbox on outlook 2016. I recently created a rule to defer delivery of emails by 10 mins. Every email that i send now is stuck in outbox for 10 mins wh...
ChristianBergstrom's avatar
ChristianBergstrom
Silver Contributor
May 18, 2020

Victor_Ivanidze Hello Victor, I could reproduce the behavior (as mentioned) viewing colleagues objects in the outbox folder in a shared mailbox using the Outlook client. As for the way of working it doesn't really matter 🙂

Victor_Ivanidze's avatar
Victor_Ivanidze
Bronze Contributor
May 18, 2020

Hi ChristianBergstrom,

 

my tests show the follwing:

 

1. I created a new message and populate the From: field with the shared mailbox address

2. I set "delay delivery" to send the message 5 min later

3. I click Send

4. Now the message is in the Outbox of my own (not a shared) mailbox.

 

Could you please reproduce these steps?

  • ChristianBergstrom's avatar
    ChristianBergstrom
    Silver Contributor
    May 18, 2020

    Victor_Ivanidze Hello again Victor, I had to ask my colleague and he didn't set a delay on them, just moved items there, and I was able to see them (in the shared mailbox outbox). So I did what I should have done from the beginning. Try it myself, which made it clear that when using 'delay' it's stuck in your own outbox as you pointed out. In other words, I apologize for any inconvenience to you and ash_ok and will be more precise from now on. Thanks for the heads up!

    • Victor_Ivanidze's avatar
      Victor_Ivanidze
      Bronze Contributor
      May 18, 2020

      Hi ChristianBergstrom - you're welcome. I've just tried to understand if we are talking about the same things 😉

Resources