Forum Discussion
Outbox issue
Hi ash_ok,
as far as I know each email you sending as a shared mailbox in fact is sending by your own mailbox.
It means that the fact you are see a delayed message in your own Outbox folder is normal.
Could you please explain why do you need the delayed message has to be visible for others before real sending?
Victor_Ivanidze Hello Victor, My team (6 members) works on a shared mailbox. Now, this mailbox was created by my client and we use it for our day to day activity. Our work involves dealing with data and documents (confidential nature). Now, my team is responsible for replying to the emails received in shared mailbox. As the emails (to respond) are huge in numbers, we sometime end up sending incorrect emails. For example: sending incorrect attachment, sending to incorrect recipient, sending emails without removing confidential data in e-trail. Now, if any of the above occurs it leads to security and data breach.
To avoid the above, i set this defer deliver rule (only for emails with attachment to avoid security incident) which is working totally fine, but the emails stuck in the outbox is not visible to all users of that shared mailbox. My idea was to appoint a person who would perform quality check of all the emails (with attachment) stuck in the outbox sent by the team. Unfortunately, as outbox is not syncing this quality check thing is not possible since that person's outbox will not show the emails.
This is the reason why i want outbox to sync and reflect the emails (in outbox) to all the users.
PS: My team is using Outlook 2016.
Hi ash_ok,
could you please explain if this person who performs quality check has to see each other user's Outbox?
And now s(he) see some users' Outboxes but not other ones?
Victor_Ivanidze I'll respond inline:
could you please explain if this person who performs quality check has to see each other user's Outbox?
Well, currently they have to exchange PC. For example, if i send the email, it will be stuck in my outbox but that email will not appear in other users outbox. The email sits in the outbox (for few minutes due to rule) of the sender, however, others users are not able to see that particular email their Outbox.
And now s(he) see some users' Outboxes but not other ones? No, the email appears only in the sender's outbox. Other team members are not able to see that email in their outbox.
Victor_Ivanidze Hello Victor, I could reproduce the behavior (as mentioned) viewing colleagues objects in the outbox folder in a shared mailbox using the Outlook client. As for the way of working it doesn't really matter 🙂
my tests show the follwing:
1. I created a new message and populate the From: field with the shared mailbox address
2. I set "delay delivery" to send the message 5 min later
3. I click Send
4. Now the message is in the Outbox of my own (not a shared) mailbox.
Could you please reproduce these steps?
Victor_Ivanidze Hello again Victor, I had to ask my colleague and he didn't set a delay on them, just moved items there, and I was able to see them (in the shared mailbox outbox). So I did what I should have done from the beginning. Try it myself, which made it clear that when using 'delay' it's stuck in your own outbox as you pointed out. In other words, I apologize for any inconvenience to you and ash_ok and will be more precise from now on. Thanks for the heads up!
